Patient Responsibilities

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Financial Responsibility

You are financially responsible for the treatment provided by Touro Dental Health. You will receive a treatment plan with fees according to our current fee schedule.  Because of our focus on education, we are able to offer our services at affordable fees which are lower than the cost of comparable procedures at most private practices. 

Your treatment and associated fees will be discussed with you prior to the start of the treatment. Payment is required at the time of your appointment – we accept checks, cash, all major credit cards, New York State Medicaid Managed Care Dental Plans and most dental insurance. You will be responsible for any balance that might not be covered by your insurance carrier.

Dental Insurance

Touro Dental Health accepts cash, checks, all major credit cards, most insurance plans (subject to deductibles and co-payments, and certain guidelines) and New York State Medicaid Managed Care Dental Plans. It is each patient’s responsibility to know his/ her dental insurance benefits, please check with your employer or insurance plan with questions about coverage.

Dental Medical Records

The dental medical record, radiographic images, photographs, videos, models and other diagnostic aids relating to your treatment are the property of Touro Dental Health. You have the right to inspect such materials and to request a copy of your dental medical records and radiographic images. A small fee is required for copying these items. You may also request to have your dental radiographic images sent to another health care provider by signing a Release of Information form. Touro Dental Health complies with requirements of the Health Insurance Portability and Accountability Act (HIPAA). You will receive separate information, forms and consents in that regard. In addition, your dental medical record may be used for instructional and educational purposes.

Prescription Databases

Some insurance companies, pharmacies, or other entities send information on current and past patient prescriptions to electronic databases. Touro Dental Health’s electronic record system may, from time to time, query available prescription databases and receive such information concerning your past prescriptions. These queries may not identify all your current and past prescriptions. Therefore, it is important for you to keep an up-to-date list and to provide this information to your provider.

Keeping Your Appointments

It is important for you to be on time for your appointments. If you find that you are unable to keep an appointment, you must notify the student dentist or the patient coordinator for the practice at least 48 hours in advance, or 72 hours in advance of a surgical and/or sedation procedure. A total of three cancellations without 48-hour notice, or three missed appointments, or repeated unsuccessful attempts to arrange an appointment, may result in the discontinuance of further treatment.