What to Expect on Your First Visit
Make an Appointment
Touro Dental Health is the dental training facility of Touro College of Dental Medicine. What this means is that one or more of our students may be involved in your care. This is always done under the direct supervision of one or more expert faculty members. Patients receive the direct benefits of this faculty-student collaboration, as well as affordable, high-quality dental care with access to a full range of dental specialists under one roof. As such, treatment times may be greater than if performed in a private practice.
Intake Screening Appointment
The first step in becoming a patient is to schedule a screening appointment. This brief appointment will be with a faculty member and consist of a review of your health history, a comprehensive examination, and necessary radiographs (x-rays) and intraoral digital scans to determine your treatment needs. This appointment is necessary to determine if your oral health needs are compatible with the educational needs of our students and to assign you to the most appropriate dental health team. Touro Dental Health reserves the right not to accept patients that do not fit the criteria of our facility.
For your convenience, a dental cleaning may be scheduled on the same day immediately following your screening. To receive specialty care without completing a full screening, you must first get a referral from your primary care dentist, unless it is an emergency.
Preparing for Your Appointment
When you make your first appointment, our patient care coordinators will direct you to our online patient portal so that you can complete your medical history and other necessary forms prior to your appointment, which will save significant time. If you are unable to complete these forms ahead of time, please arrive early for your appointment and bring your medical history information and a list of any medications that you are taking so that you can complete the forms upon your arrival.
Please bring your dental insurance card (if you have one) to your first appointment, along with two forms of identification, including one with a photo ID:
- Driver’s License
- Non-driver’s ID (issued by the Dept. of Motor Vehicles)
- Medicaid card with photo
- School or employer ID
Providing Radiographs or X-Rays
If you have had high-quality diagnostically acceptable radiographs taken within the last 3 years, and can provide them in electronic format, your costs may be reduced. You can ask your provider to email them to us at firstname.lastname@example.org or bring them with you on disk or flash drive to your first appointment.
At the end of the appointment, we will assign you to a dental team that is most suited to serve your dental needs and you will be given a follow-up appointment. At that appointment, you will have a comprehensive evaluation and discuss the details and fees of a treatment plan that are specific for you. The care that is provided by dental students will be closely supervised by experienced dental faculty to ensure that you receive the highest quality care.
For new patients with a dental emergency including, but not limited to, broken restoration/fillings, bleeding, swelling, oral infection, and or/ trauma, urgent care will be provided during normal business hours with no appointment necessary.
Emergency treatment is available on a first come, first serve basis from Monday through Thursday, 8:30am - 3:30pm and on Friday from 8:30am - 11:30am. The emergency evaluation fee is $75.00 plus additional fees for necessary radiographs and treatment.
For patients of record, after-hour emergencies are handled by the doctor on call. If you have an emergency, please call our main number at 914-594-2700 and follow the recorded directions to reach our answering service. The answering service will locate the doctor on call and he/she will contact you as soon as possible to assess your emergency care needs. If you think you have a life-threatening emergency, please call 911 or go to the nearest hospital emergency center.