What to Expect on Your First Visit

Touro Dental Health is the dental training facility of Touro College of Dental Medicine. This means that one or more of our students may be involved in your care under the direct supervision of our expert faculty members. Patients receive the direct benefits of this faculty-student collaboration, as well as affordable, high-quality dental care with access to a full range of dental specialists under one roof. As such, treatment times may be greater than if performed in a private practice. 

Intake Screening Appointment

The first step in becoming a patient is to schedule an intake screening appointment. This initial appointment will consist of a review of your health history, a comprehensive examination, and necessary radiographs (x-rays) and intraoral digital scans to determine your treatment needs. This appointment is necessary to determine if your oral health needs are compatible with the educational needs of our students and to assign you to the most appropriate dental health team. Touro Dental Health reserves the right not to accept patients that do not fit the criteria of our facility or who are unable to comply with our patient policies.

Preparing for Your Appointment

Prior to your first appointment, all new patients must complete a detailed medical history and other necessary forms through our Online Patient Registration Portal. This secure website enables patients to submit and update their records from any computer or mobile device. This will save you valuable time by reducing the length of your first appointment. 

Please complete your online registration as soon as possible to avoid any delay in your scheduled appointment. If you are unable to access the patient portal from home, please arrive at least 30 minutes early to your appointment and we will assist you with completing your registration in person. 

Please bring your dental insurance card (if you have one) to your first appointment, along with two forms of identification, including one with a photo ID:

• Driver’s License
• Non-driver’s ID (issued by the Dept. of Motor Vehicles)
• Medicaid card with photo
• School or employer ID
• Passport

Providing Radiographs or X-Rays

If you have had high-quality diagnostically acceptable radiographs taken within the last 3 months, and can provide them in electronic format, your costs may be reduced. You can ask your provider to email them to us at dentalrad@touro.edu or bring them with you on disk or flash drive to your first appointment.

Follow-Up Care

After your initial intake screening, you will be given a follow-up appointment with your assigned dental team. At that appointment, you will have a comprehensive evaluation and discuss the details and fees of a treatment plan that are specific for you. The care that is provided by dental students will be closely supervised by experienced dental faculty to ensure that you receive the highest quality care.

Emergency Treatment

For new patients with a dental emergency including, but not limited to, broken restoration/fillings, bleeding, swelling, oral infection, and or/ trauma, urgent care will be provided during normal business hours with no appointment necessary.

Emergency treatment is available on a first-come, first-served basis from Monday through Thursday, 8:00am - 4:00pm and on Friday from 8:00am - 1:00pm. The emergency evaluation fee is $75.00 plus additional fees for necessary radiographs and treatment.

For patients of record, after-hour emergencies are handled by the doctor on call. If you have an emergency, please call our main number at 914-594-2700 and follow the recorded directions to reach our answering service. The answering service will locate the doctor on call and he/she will contact you as soon as possible to assess your emergency care needs. If you think you have a life-threatening emergency, please call 911 or go to the nearest hospital emergency center.

Complex Care Clinic

Touro Dental Health’s faculty-led Complex Care Clinic is available to meet the needs of patients requiring more advanced dental treatment and expertise under one roof. The clinic brings together TCDM faculty from multiple dental specialties who use the latest tools and techniques in digital dentistry to efficiently educate and manage patients requiring complex dental restorations and implants. This team of experienced oral health professionals work together using on-site digital technologies to save patients significant time while offering the affordable rates of an educational institution.